Molecular Biology

DNA Sequencing | Customized Services | Quantitative PCR

CFG DNA Sequencing Services

Template Concentrations | Primer Concentrations | Policy on Repeat Reactions
Quality Control | Standard Primers | Template Preparation

Policy on Repeat Reactions

As a general rule, we will repeat failed reactions one time, but we can repeat no more than six reactions per order. If these reactions are successful, the remaining reactions of the order will be repeated. The customer will be charged only for the first set of reactions. If the second reactions fail, the order will be closed and the customer will be billed for the first set of reactions only. If, when evaluating data from initial failed reactions, it appears to us that an adjustment of DNA concentration may result in a successful reaction, we will do so (again, up to six reactions). If the reactions are successful, we will re-do the remaining reactions and bill as above (i.e., once for each reaction). If the second reactions still fail, the order will be closed and the customer will be billed for the first set of reactions only. A new sequencing request must be submitted for any further work to be performed on templates in orders that have been closed.

If we have consistent reaction failures over multiple orders from a customer, we will contact the customer and attempt to resolve any problems before proceeding with additional resequencing.

DNA Sequencing | Customized Services | Quantitative PCR